About Benx Industries

Providing Industrial cleaning supplies, durable wiping rags and eco-friendly cleaning products with free metropolitan delivery to keep your workspace spotless and sustainable.

1500+

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Trusted by professionals

Eco-friendly choice

🔐 Return & Refund Policy

Effective Date: 01-01-2000
Policy Last Updated: 20-1-2025

This Return and Refund Policy (“Policy”) governs all sales and transactions made through [Your Company Name] (“Company,” “we,” “us,” or “our”), whether completed via website, third-party platforms, or direct invoicing.

BY COMPLETING A PURCHASE, YOU (“CUSTOMER,” “YOU,” OR “YOUR”) AGREE TO BE LEGALLY BOUND BY THIS POLICY. IF YOU DO NOT AGREE, DO NOT PROCEED WITH ANY PURCHASE.

1. All Sales Are Final – No Right to Return or Refund

Pursuant to our business model and the nature of our goods/services, all sales are irrevocable and non-refundable. The Company does not accept returns, does not issue refunds, and does not allow exchanges for any reason, including but not limited to:

• Buyer’s remorse or change of mind

• Incorrect selection of size, color, quantity, or model

• Perceived value or expectations

• Delayed shipping or carrier errors

• Gift purchases made in error

• Lack of product knowledge or misunderstanding of product use

• Incompatibility with other products or systems

All purchases are final upon payment submission and are deemed fully earned and non-reversible.

2. No Right of Cancellation or Cooling-Off Period

To the maximum extent permitted by applicable law, you waive any statutory rights of cancellation, revocation, or "cooling-off" periods that might otherwise apply under consumer protection laws (e.g., under EU Directive 2011/83/EU, UK Consumer Contracts Regulations 2013, or other similar laws). This waiver is knowingly and voluntarily agreed to at the point of purchase.

3. Digital Products and Content (If Applicable)

For digital goods (e.g., downloads, templates, files, media, or software):

• You expressly agree that your access to the product begins immediately upon purchase, thereby forfeiting any right to cancel or request a refund.

• All digital content is deemed “used” upon download or access, rendering it non-returnable and non-refundable, in accordance with applicable digital commerce regulations.

4. Product Descriptions and Customer Responsibility

It is the customer's sole responsibility to:

• Carefully review product descriptions, specifications, dimensions, compatibility information, and media prior to purchase.

• Verify billing and shipping information is accurate at the time of checkout.

• Contact us prior to purchase with any questions, clarifications, or concerns.

We disclaim liability for outcomes resulting from failure to read or understand product details. Misinterpretation or incorrect ordering does not entitle the customer to a refund or return.

5. Damaged or Defective Items – Limited Resolution Window

While we do not accept returns, if your order arrives materially damaged or defective, you must notify us in writing within 48 hours of confirmed delivery, including:

• Your order number

• High-resolution images of the product and packaging

• A concise description of the issue

NOTE:

• This is a courtesy review process, not an obligation to replace, refund, or credit.

• Resolution, if any, is offered solely at our discretion.

• We reserve the right to reject any claim submitted after 48 hours or not supported by sufficient documentation.

6. Chargebacks and Payment Disputes

By purchasing, you agree not to initiate chargebacks or payment disputes for any reason, including dissatisfaction with the product or disagreement with this Policy.

Any unauthorized chargeback, reversal, or dispute initiated without prior written contact and resolution attempt with our team constitutes fraudulent activity and a breach of this Policy.

In such cases, we reserve the right to:

• Submit this policy and associated documentation as evidence to the payment processor

• Pursue collections or legal action to recover lost revenue, including costs, fees, and damages

7. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of [Insert State/Country], without regard to its conflict of law provisions.

You consent to the exclusive jurisdiction of the courts in [Insert City/State/Country] for the resolution of any dispute arising under or in connection with this Policy.

8. Acknowledgment & Agreement

By placing an order with [Your Company Name], you affirm that:

• You have read, understood, and agreed to this Return & Refund Policy in its entirety.

• You voluntarily waive any statutory rights of return or cancellation.

• You accept full responsibility for your purchase decisions and outcomes.